Titan Travel Reviews

3/1 I booked a holiday online and received a message saying the transaction had failed. I immediately received a "do not reply" message advising receipt of my deposit with a 36 digit reference number.
I tried to ring Titan but hung up after 90 mins.
I emailed 3 and 4 Jan and received a reply 12/1 saying the booking and payment had not been received.
I then advised Titan that the payment had gone through my account.
17/1 I was advised that the payment had been applied and I received the confirmation.
This was very stressful and I wished I had read other reviews at the time.
I'm looking forward to the holiday and just hoping that everything goes smoothly.

We booked this as a trip of a lifetime and it certainly lived up to our expectations, and more. From start to finish the whole Titan experience was exceptional. We visited 3 great cities, Melbourne, Adelaide and Sydney, and also visited Cairns, Alice Springs and Uluru. The sunset at Uluru was magical. There were so many highlights, but visiting the Great Barrier Reef and snorkelling was something else.A special mention must go to our Tour Manager, John Allen. He was knowledgable, personable and added his own additional stories on the trip that made it so special. Nothing was to much trouble for him. He is a true asset to Titan.

Fantastic holiday!Hotels were of a good standard.Tour was well managed.Tour manager John Allen was so professional and went out of his way to assist us in obtaining tickets for Sydney opera.
Saw so much of Australia.Astonishing how much of the country we saw!

This was an amazing tour, from the first days in Melbourne to the last days in Sydney it was a non stop adventure.
After Melbourne we travelled the great ocean road and onto Adelaide, there was so much to see and do, onwards to the red centre and a true highlight at Uluru, the sunset was magical!
Cairns and the great barrier reef were further highlights and then onto the amazing city of Sydney.
The hotels throughout were well positioned with spacious accommodation and all internal flights were on time.
A special mention must go to our tour manager John Allen who was superb throughout, he was fun, informative and great company and is a true asset to Titan Travel.

In short, a great holiday with some lovely highlights but because it is a coach trip there are days of 4-5 hours on the coach often with boring scenery. The big highlight was 4 game drives at Kariega Game Reserve where we saw lots of wildlife. Hotel standards were mainly of high standard although some of the plumbing was temperamental in one hotel. Food was good but often restricted to a set menu, also you have to buy several lunches and some dinners. We were fortunate to have a good group of people. Our guide, Johann was a bit gruff but very good at providing a few extra photo opportunities. Overall good if you can sleep on the coach!

Confirmation full of errors. Impossible to speak to on phone, online myaccount not working, need I say more

No Response from Titan. Booking ref: T026318 I am trying to cancel my holiday. No response to my emails, plus I can not get through to an advisor.

Best of Australia January 2023. This was an excellent tour, one of the best ever. Highlights, and there were many,included three great cities Melbourne, Adelaide and Sydney, the outback,magical Uluru, the Great Barrier Reef and Cairns. We also got to see koalas and kangaroos close up, which was lovely. Hotels were very good too and we had a great bunch of fellow travellers. Our Tour Manager, John, was first class throughout and helped make the tour so interesting. He was helpful, supportive, informative (beyond the guidebook) and full of anecdotes and humour.

booked holiday 24/08/2-22 paid deposit, no info on holiday due to go 2/3/2023 called 9/1/2023,called on 18/01/2023, emailed on 22/1/23 no phone call back, no email, have we a holiday we don't no ,a lot promises on web site but no emails

The travel consultant was so helpful when we called to book our holiday. He checked every possible date in the period we wanted and went through every availability. He was patient and clear so that we felt confident in our choice. We've travelled with Titan before and will be again.

Appalling service continued. Now about 20 hours waiting fruitlessley for someone to pick up the phone over past 3 weeks. Tried to e-mail my 3 questions but no answer despite promise of 14 day response time My booking number is TO16928 - you have my phone details and e-mail with my 3 questions so if you value me as a long-term customer you might want to ring me.

I booked a river cruise online. However, when I tried to phone Titan regarding pickup, the phone just rang without reply. I ended up emailing my question and 2 weeks later received a very ambiguous reply. I responded seeking clarification and 2 weeks later I’m still waiting. Dreadful service. I’m on the point of cancelling my holiday

Waited an acceptable 20 minutes for phone to be answered by Lisa who was extremely helpful and efficient. Hoping to confirm our trip tomorrow.?

Would be no stars if it were possible … my reply from Titan is an automated general reply I have already received one on email after constant attempts disgusting service …Surely after over a week of constant phone / calls and emails ect a phone call or personalised e mail would be in order

I have been trying for the last few days to book a river cruise on the Rhine with Titan for May 2023, without any success. I have repeatedly waited on the 'phone at different times of the day, trying to contact the Sales Department - but without ever getting through to anybody! I have also tried to book the holiday on the Titan website and each time have been timed out when only half way through the process; so no holiday either way!
Although my wife and I have travelled successfully in the past, up to 2019 with Titan, things seem to have fundamentally changed now in the way they face customers; so reluctantly, we are giving up with them and are going to look elsewhere.
Titan either do not have sufficient staff to deal with a predictably high demand or the Organisation would appear to be in a state of collapse.